Privacy Notice

1. Introduction

This privacy notice describes how SquareClouds Group Limited (‘we’, 'our', 'us’) collects, uses, and protects personal data about you, in accordance with The Data Protection (Bailiwick of Guernsey) Law, 2017 and the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We collect and process personal data to facilitate our services and products. This includes:

  • Personal details: Name, Address, Date of Birth, Nationality, Gender, Email Address, Telephone Number.

  • Professional details: Job title, Profession, Business Name and Address.

  • Relationship information: Information learned through our interactions.

  • Publicly available information: From press, search engines, company websites, and social platforms.

  • Financial information: Payment details.

  • Meeting details: Information regarding meetings attended.

  • Other information: Any additional data you provide to us.

3. Legal Basis for Processing Personal Data

We process your personal data based on:

  • Legitimate business interests.

  • Contractual obligations.

  • Your consent.

4. How We Use Your Personal Data

We use your data to:

  • Communicate via email, telephone, or messaging applications.

  • Maintain accurate records.

  • Issue invoices.

  • Inform you about relevant products and services.

  • Provide products and services to your organisation.

  • Send marketing information (if opted-in).

5. Data Security Measures

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption, access controls, and secure storage systems.

6. Data Breach Notification

In the event of a data breach, we will notify affected data subjects and relevant authorities in accordance with legal requirements under both the Data Protection (Bailiwick of Guernsey) Law, 2017 and GDPR.

7. Sharing Your Personal Data

We may share your data with third parties for:

  • Deal registrations.

  • Shipping of products/services.

  • Subscription and support contracts.

We ensure third-party providers have suitable privacy measures. We may disclose data to public authorities if required by law.

8. International Data Transfers

We use third-party services, such as cloud providers, for communication, customer relationship management, marketing, invoicing, and accounting. We use contracts approved by the European Commission for transferring data to third countries, ensuring data protection standards equivalent to those required under GDPR and Guernsey law.

9. Retention of Your Personal Data

We retain your data for the duration of our relationship or as required by law. Unneeded data will be removed, and system backups purged once expired.

10. Use of Cookies

We use cookies to enhance your website experience, including for Google Analytics. Cookies help us understand website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information such as the number of visitors and the pages they visit. You can opt-out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

12. Your Rights Over Your Personal Data

You have the following rights regarding your personal data:

  • Right to be informed about collection and use.

  • Right to access your data.

  • Right to correct inaccurate data.

  • Right to prevent data use.

  • Right to data removal.

  • Right to object to specific uses.

  • Right to data portability.

  • Right to withdraw consent.

To exercise these rights, contact us at privacy@squareclouds.co.

13. Data Processing on Behalf of Clients

As an IT service provider, we may process personal data on behalf of our clients, including:

  • Hosting data on our cloud services.

  • Providing IT support and maintenance services.

  • Managing and securing client data infrastructure.

We ensure that all client data is processed in accordance with our data protection policies and relevant legal requirements.

14. Third-Party Integrations

Our services may integrate with third-party software or services. This may involve sharing personal data with these third parties to facilitate seamless integration. We ensure that all third parties have appropriate data protection measures in place.

15. Data Subject Requests

To make a request regarding your personal data, you can:

  • Email us at privacy@squareclouds.co.

  • Use our online data subject request portal at [insert portal link].

We will respond to your request within one month of receipt.

16. Employee and Contractor Data

We also process personal data of our employees and contractors, including:

  • Contact information.

  • Employment records.

  • Payroll and benefits information.

We handle this data with the same level of care and protection as client data, ensuring compliance with legal requirements.

17. Contact Us

For questions or concerns, or to exercise your rights, contact us at:

SquareClouds Group Limited
Barfleur, Route De Coutures,
St Martins, Guernsey,
GY46HJ
Email: privacy@squareclouds.co

18. Complaints

If unresolved, you can contact the Guernsey Data Protection Authority:

Office of the Data Protection Authority
St Martin’s House, Le Bordage,
St. Peter Port, Guernsey, GY1 1BR
Web: https://odpa.gg
Tel: +44(0) 1481 742074
Email: enquiries@odpa.gg

19. Changes to This Privacy Notice

We may update this notice from time to time. You can request a copy of this notice at privacy@squareclouds.co.

Effective Date: 1st July 2024